Friday, July 27, 2007

Whereis Alexa?

We've had one or two folks ask us what is going on here at Alexa... the data looks to be out-of-date and customer service isn't responding. Did something go wrong?

The answer is not very exciting. Our data center suffered a power outage a few days ago and it set us back by a day. Our traffic stats are a day behind now and should be current within the next few hours. As to our customer service response time, we are backed up. With the release of Sparky, an increase in the number of requests to update site info and the recent outage, you can imagine the volume. Please be patient. We expect Customer Service to be caught up within the week.

But thanks for asking. It is good to know you are paying attention.